Shipping policy

All orders are processed within one business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to the following countries: Canada, Australia and the U.K.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TeamANR is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@teamanrstore.com with your name and order number, and we will look into it for you.

Refund and Return Policy

Effective Date: August 2, 2026

At Team ANR, we want our customers to feel confident ordering from TeamANRStore.com. We accept eligible returns of unopened products within 60 calendar days of the original purchase date, subject to the terms below.

Please review this policy carefully before placing your order.

60-Day Return Period

To qualify for a return:

• The product must have been purchased directly from TeamANRStore.com.

• You must contact us and receive return authorization before mailing your return.

• The returned package must be received at our designated return address within 60 calendar days of the original purchase date.

• Each returned product must be unopened, unused, undamaged, and in its original factory-sealed packaging.

• You must provide your Team ANR order number or other valid proof of purchase.

Opened bottles, partially used products, empty containers, products with broken or removed seals, and products that have been altered, damaged, relabeled, refilled, or tampered with are not eligible for a refund unless Team ANR expressly agrees otherwise in writing.

Products purchased through Amazon, eBay, Walmart, another marketplace, an unauthorized reseller, or any website other than TeamANRStore.com are not eligible for a refund from Team ANR.

How to Start a Return

Before mailing a return, email:

support@teamanrstore.com

Please include:

• Your full name

• Your order number

• The product and quantity you wish to return

• The reason for the return

Once your request has been reviewed, we will provide return instructions.

Authorized returns should be mailed to:

Applied Nutritional Research, LLC
Team ANR Returns
5023 W. 120th Ave., #270
Broomfield, CO 80234

Please include your full name and order number inside the package so that we can identify and process your return.

Products mailed without prior return authorization may be refused, returned to the sender at the sender’s expense, or determined ineligible for a refund.

Do not send returns cash on delivery. Team ANR does not accept C.O.D. return shipments.

Return Shipping

Unless the return is the result of an error by Team ANR, the customer is responsible for all return shipping costs.

We strongly recommend using a trackable shipping service and retaining your tracking number and shipping receipt.

Team ANR is not responsible for return packages that are lost, misdirected, damaged in transit, delivered to the wrong address, or not received at our designated return address.

Return shipping costs are nonrefundable.

Refunds for Multi-Bottle Packages, Bundles, and Promotions

Returns of multi-bottle packages, stacks, bundles, Buy X Get Y offers, and similar promotions will be prorated based on the number of eligible, unopened units actually returned and accepted by Team ANR.

The product subtotal actually paid will be divided by the total number of product units included in the offer. The resulting per-unit amount will then be multiplied by the number of eligible, unopened units returned.

For example, if a promotional package includes four bottles and three eligible bottles are returned unopened, the maximum product refund will generally be 75% of the product subtotal actually paid.

Refunds are calculated using the discounted amount paid for the package—not the regular retail price, comparison price, or individual-bottle list price.

Opened bottles, empty bottles, and partially used bottles do not have a refundable value.

Free promotional products, gifts, bonuses, and samples have no cash or refund value.

If a promotional gift was provided because an order met a minimum purchase requirement, Team ANR may require the unused gift to be returned. If the gift is not returned when requested, its stated retail value may be deducted from the refund.

Applicable sales tax will be adjusted as required by law.

Nonrefundable Charges

The following charges are nonrefundable:

• Original shipping and handling charges

• Return shipping charges

• Expedited shipping charges

• International shipping charges

• Customs charges and duties

• Carrier fees

• Package protection or insurance charges

• Other delivery-related fees

If Team ANR confirms that we sent an incorrect or damaged product, we may reimburse reasonable return shipping costs or provide a prepaid return label at our discretion.

Inspection of Returned Products

All returned packages are opened, counted, documented, and inspected before a refund is approved.

A return may be denied, reduced, or refused if:

• The return does not comply with this policy.

• The package contains fewer products than the customer claimed to have returned.

• A product has been opened, used, partially consumed, emptied, damaged, altered, relabeled, refilled, or tampered with.

• A safety seal has been broken, removed, altered, or replaced.

• A label, barcode, lot number, expiration date, or other identifying information has been removed or altered.

• The returned product is not the same product originally shipped by Team ANR.

• The package contains counterfeit, substituted, unrelated, or unauthorized merchandise.

• The returned product was damaged because it was packed improperly.

• The package was sent without prior authorization.

• The package was sent to an address other than our designated return address.

• The package was received more than 60 calendar days after the original purchase date.

• The product was purchased from a third party or unauthorized seller.

• The customer has already received a refund, replacement, chargeback credit, insurance payment, carrier payment, or other compensation for the same product or order.

Team ANR may document returned merchandise through photographs, video recordings, package weights, shipping records, fulfillment records, product lot information, and other reasonable verification methods.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your shipment promptly after delivery.

Claims involving damaged products, defective products, incorrect products, missing items, or shipping-box damage must be reported to:

support@teamanrstore.com

Claims should be submitted within seven calendar days of the carrier’s recorded delivery date.

Please include:

• Your full name

• Your order number

• A description of the problem

• A photograph of the shipping box

• A photograph of the shipping label

• Photographs of all products received

• Photographs clearly showing any visible damage

• A photograph showing the contents of the entire shipment together

Please retain the products, shipping box, packing materials, shipping label, and all contents until the claim has been resolved.

Team ANR may request additional photographs, carrier documentation, written statements, or return of the affected merchandise before approving a refund or replacement.

Claims submitted after seven calendar days may be denied when the delay prevents us from reasonably verifying the condition or contents of the shipment.

When Team ANR confirms that an incorrect, defective, or damaged product was sent, we may provide a replacement, issue an appropriate refund, or offer another reasonable resolution.

Packages Marked Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm that the shipping address on your order is correct.

• Check with household members.

• Check with neighbors.

• Check around doors, porches, garages, mailrooms, parcel lockers, and other possible delivery locations.

• Contact your local carrier office or delivery driver.

• Allow one additional business day, as carriers occasionally mark packages delivered shortly before the actual delivery occurs.

Team ANR may require the customer to complete a missing-mail request, carrier claim, police report, signed statement, or other reasonable verification before considering a replacement or refund.

Team ANR will reasonably assist with legitimate carrier investigations. However, except where otherwise required by law, Team ANR is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided with the order.

Incorrect Addresses, Refused Packages, and Undeliverable Orders

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Team ANR because of:

• An incorrect or incomplete address

• A missing apartment, suite, or unit number

• Refusal of delivery

• Failure to claim or retrieve the package

• An unavailable or inaccessible delivery location

• Another issue outside Team ANR’s control

Any approved refund will be limited to the eligible product amount.

Original shipping and handling charges, carrier return fees, address-correction fees, and other delivery-related costs will not be refunded.

Additional shipping charges will apply if the customer requests that the package be shipped again.

Order Cancellations

We process orders promptly.

A cancellation request is not guaranteed, even if it is submitted shortly after the order is placed.

Once an order has entered processing, fulfillment, or shipment, it may no longer be canceled. The customer may return eligible unopened products after delivery in accordance with this policy.

Exchanges

We do not process direct product exchanges.

To obtain a different product, return the eligible unopened product under this policy and place a separate order for the desired product.

This does not apply when Team ANR confirms that an incorrect or damaged product was originally sent.

Gift Cards and Final-Sale Products

Gift cards are nonrefundable and cannot be redeemed for cash except where required by law.

Products clearly identified as “final sale” before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Products purchased at an ordinary promotional or sale price remain eligible under this policy unless they were specifically identified as final sale.

Refund Processing

We will notify you after your return has been received and inspected.

If the return is approved, the refund will be issued to the original payment method.

Refunds cannot be redirected to a different payment card, bank account, PayPal account, person, or payment method.

Approved refunds are generally submitted within seven business days after inspection. Your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and post the credit.

Team ANR is not responsible for processing delays caused by a customer’s bank, card issuer, or payment provider.

Chargebacks and Duplicate Claims

We encourage customers to contact support@teamanrstore.com before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

If a chargeback, payment dispute, carrier claim, insurance claim, or other reimbursement request has been initiated, Team ANR may pause its internal refund or replacement process while that claim remains pending.

A customer may not receive more than one refund, credit, replacement, insurance payment, chargeback credit, carrier payment, or other form of reimbursement for the same product, shipment, or order.

If Team ANR issues a refund or replacement and the customer later receives a chargeback, carrier payment, insurance payment, or other duplicate reimbursement, Team ANR reserves the right to seek recovery of the duplicate amount where permitted by law.

When necessary, Team ANR may provide payment processors, issuing banks, carriers, insurers, law-enforcement agencies, or other appropriate parties with relevant order records, tracking information, customer communications, return inspection records, photographs, and a copy of this policy.

Return Abuse and Fraud Prevention

Team ANR reserves the right, where permitted by law and in its reasonable discretion, to limit or refuse a return, refund, replacement, promotional benefit, or future order when:

• A return does not comply with this policy.

• Fraud, deception, tampering, product substitution, or material misrepresentation is reasonably suspected.

• A customer attempts to return a different product than the one originally purchased.

• A customer attempts to return an empty, opened, refilled, altered, or counterfeit container.

• A customer claims to have returned more products than were actually received.

• A customer attempts to obtain multiple refunds or reimbursements for the same order.

• A customer repeatedly reports missing, damaged, defective, or undelivered orders that cannot reasonably be verified.

• A customer demonstrates a pattern of excessive, improper, or abusive returns.

• Multiple names, accounts, email addresses, payment methods, or shipping addresses appear to be used to avoid this policy, promotional limits, or purchasing restrictions.

• Products appear to have been purchased for unauthorized resale, redistribution, or commercial return activity.

• A customer submits false or misleading photographs, documents, shipping information, or statements.

• A customer threatens, harasses, abuses, or attempts to improperly pressure employees into issuing a refund outside this policy.

• Team ANR reasonably determines that accepting the return would facilitate fraud, unlawful conduct, or abuse of the return process.

Team ANR may restrict or refuse future purchases from customers associated with fraudulent, deceptive, abusive, or excessive return activity.

Nothing in this policy limits any non-waivable rights or remedies provided under applicable law.

Reservation of Rights

Team ANR reserves the right to approve, deny, limit, or reduce a return or refund when the return does not comply with this policy, fraud or abuse is reasonably suspected, or the facts of the transaction cannot reasonably be verified.

Any exception made by Team ANR on one occasion does not require Team ANR to make the same exception in the future.

Policy Updates

Team ANR may update this policy periodically.

The version of the policy in effect on the original purchase date will generally apply to that order unless applicable law requires otherwise or a later version provides the customer with more favorable terms.

Contact Information

For questions regarding returns, refunds, damaged shipments, or order issues, contact:

Applied Nutritional Research, LLC
Team ANR Store
5023 W. 120th Ave., #270
Broomfield, CO 80234

Email: support@teamanrstore.com